Help & FaQs

DO YOU SELL PRESCRIPTION MEDICINES ONLINE?

  • Arabian Home Health Care Website is not eligible to any prescription medicines.

 

CAN MY ORDER BE DELIVERED INTERNATIONALLY?

  • Currently, we do not ship our products internationally, we only offer our services and delivery within United Arab Emirates. 

 

WHO CAN ACCEPT THE DELIVERY?

  • You will be asked to sign for acceptance of the products which will confirm that the products are correct and have been received in good condition. If you are not at the delivery address, we will assume that any adults that are present at the delivery address are authorized by you to take delivery of the products that you have ordered.

     

    IS IT POSSIBLE TO SCHEDULE MY DELIVERY DATE & TIME?

    • During checkout, you may select our standard delivery schedule within 2-3 working days. However, delivery request for date and time is not yet possible.

       

      WILL I NEED AN ID TO ACCEPT DELIVERY?

      • For payments made online, the recipient needs to present valid UAE ID to receive the order.

         

        WHAT WILL HAPPEN IF I MISSED THE DELIVERY?

        • If there is no one at the delivery address, we shall leave a notification card and delivery can be rescheduled for timings or location by contacting us at our Customer Service number +971 4 54 68 401  or WhatsApp +971 50 114 2092. We will reattempt the delivery 3 times only after which we will cancel your order in accordance to our delivery policy.

           

          IF I ORDER MULTIPLE PRODUCTS, WILL I RECEIVE ALL IN ONE DELIVERY?

          • You will received all in one delivery as we're aiming to ship all products in your order together.

             

            HOW MUCH IS THE SHIPPING COST?

            • Free shipping applies for orders with more than AED 199.00 value. There is a charge of AED 15.00 for total order value below AED 199.00.

               

              HOW DO I MAKE A PURCHASE?

              • Browse thousands of products on Arabian Home Healthcare Website via the popular categories or using the search bar, go to the products that you like, add to cart then proceed to checkout.
              • If you couldn’t find what you are looking for, reach us via our number +971 454 68 401  or WhatsApp +971 501 14 2092. You can also email us at info@arabianhomecare.com

                 

                IS THERE A MINIMUM ORDER?

                • There is no minimum order required for shopping via Arabian Home Healthcare Website

                   

                  HOW CAN I REORDER A PRODUCT?

                  • Log-in to your account and go to My Orders, Click Reorder on Order or Products that you wish to purchase again. These products will be automatically added to your cart page and you may continue shopping or proceed to checkout.

                     

                    HOW CAN I CANCEL MY ORDER?

                    • Cancellations of order is permitted at any time before shipment. Log-in to your account and go to ‘My Orders’. Click ‘Cancel' and state the reason for cancellation as mentioned in the dropdown. In case of prepayment, the refund will be processed automatically back to the account used in placing the order.

                       

                      HOW CAN I PAY FOR MY ORDER?

                      • We currently accept payments Cash On Delivery.
                      • Pay online using Credit Card or Debit Card.

                         

                        CAN I PLACE AN ORDER VIA TELEPHONE?

                        • You can order quickly and easily by calling our Arabian Home Health Care number +971 4 54 68 401  or WhatsApp +971 50 114 2092 and our customer care executives will be more than happy to assist you in placing your order. Our telephone order service is available from 9 am until 10 midnight.

                           

                          WHAT IS THE RETURN POLICY?

                          • Return or Exchange will be accepted within 7 days of online purchase. Products to be returned must be in their original packaging along with the original price tags, labels and invoices.
                          • Please note that the conditions for requesting return/refund depends on the type of product. Products such as hosieries, socks, earrings, temperature-sensitive items are prohibited for returns/refund.
                          • Please note that requests that do not meet Arabian Home Healthcare Website Return and Refund Policy are not eligible for return/refund.

                             

                            HOW CAN I INITIATE A RETURN?

                            • You can manage your orders by signing into your account, going to your ‘My Orders’ section, and selecting the reason for return. You will receive a call from our customer service executive to understand the reason and eligibility for return.

                               

                              CAN I RETURN MY PRODUCT IN STORE?

                              • If you are not satisfied with any of the products delivered, return is easy and hassle-free. No need to go to our retail store, our In-House Delivery Team will pick up your return. All purchases made online can be returned only to Online Store.

                                 

                                HOW CAN I GET A REFUND FOR MY CANCELLED ORDER?

                                • A refund will be automatically initiated when your order is:
                                • Cancelled by the seller or Arabian Home Healthcare Website
                                • You have initiated the cancellation through ‘My Orders’ section
                                • You have initiated the cancellation through our Helpline executives
                                • Automatically cancelled by the system due to system failure

                                        You will be notified through SMS or email once the refund is completed. For Credit/Debit card payments will be refunded to the respective card and may take up to 15 business days depending on the bank.

                                         

                                        CAN I USED DICOUNT CARD FOR ONLINE PURCHASED?

                                        • Please note that discount card can only be used at our store locations and is not applicable for online purchases . 
                                        • To avail of the discounts and benefits associated with our card, simply present it at the checkout counter when making a purchase at one of our physical store locations. Our friendly staff will be happy to assist you in applying the discount to your purchase.